Virtual Sales Team Ltd is an established B2B telemarketing business based in Northampton since 2007. We have been making a reputable name for ourselves in and around Northampton for our unique approach to telemarketing.
VST was founded by Andrew Smart, a Northamptonshire chap himself. Andrew wanted a different approach to his outsourcing business after spending more than 12 years as a BDM in one of the world’s largest Call Centre Outsourcers.
Andrew wasn’t keen on the typical large contact centre recruitment model of young, full-time callers who read from scripts and only stay for 18 months. Andrew felt that calls would be better received when made by mature, experienced part-time staff who took the time to get to know the client and their business and wanted a role to suit around their home commitments – i.e. people that were looking for a work life balance.
The idea of having predominantly part-time, back to work mums, or semi-retired professionals performing short bursts of high-value calls would provide for a more natural and superior call quality he reasoned. Hence, leading to a strong and long-lasting relationship with the client and better-quality appointments of course.
This strategy certainly paid off.