Shouldn’t the saying “If it’s not broken, don’t fix it” be banned in the business?! Surely if something isn’t broken, then that’s the time to improve it? Prevention is better than the cure, right?
Here at Virtual Sales Team we’re always looking at ways to improve our services. We don’t want to play catch up; we want to be ahead of the game.
A big part of our success has been the focus that we have on our information systems to provide a service that our clients have described as industry leading. VST is a company that is always looking to improve and build upon success and that is why we are investing heavily in renewing and upgrading our technology… right across the board.
VST’s Managing Director, Andrew Smart commented:
“These are exciting times for VST. It may sound clichéd but essentially what we are looking to do is future-proof our technology. Rather than wait for problems to arise because technology is outdated, we’re looking to be ahead of the game, streamlining and automating our existing processes, whilst introducing new systems and technologies.
Everything we are doing has our clients interests in mind. Our clients want to have their finger on the pulse when it comes to accessing their account information and we want to ensure that they have access to the best data available. That is why we are investing in a new cloud based CRM which combines intuitive and flexible use for the calling team with powerful management information (MI) reporting for our Account Management Team, enabling the client relationship to be proactively managed and directed at every stage of the project lifecycle.”
As well as being able to unify communications more effectively with the introduction of new software, VST is currently rolling out an ‘automated time management system’ and upgrading its main servers to ensure that all of it ‘s clients’ data is the most secure it can possible be and that the company is ready to push on into the future with the best infrastructure possible.
This is only a small example of the developmental projects being invested in at VST to build upon the achievements which have propelled the company to the forefront of the telemarketing industry… to find out more and decide whether we can work with your company to provide a quality sales support service, please call us on 0800 0855574 or browse our website for more details.