Meet The Team

We know that our continued success is largely down to our committed staff. We believe that life and business experience is the most important factor in putting a talented team together. Because of this, our staff come from a variety of backgrounds and disciplines. You can take a glimpse into their daily lives at Virtual Sales Team below.

Andrew Smart

Managing Director

How did Virtual Sales Team begin? I wasn’t keen on the younger, full-time and scripted profile of telemarketing caller. I thought that calls would be better received and made by a more mature and experienced part-time worker. This led to the idea of staffing a telemarketing agency predominantly with part-time back to work mums and semi-retired professionals, performing short bursts of high-quality calling activity provides a higher quality and more natural call.

What is your background? I returned home from a world travelling trip in 1994, needing a new challenge – I decided to give sales a try. I took a role as a business development manager (BDM) in point of sale print and packing – talking up to six companies a day. This is where I learnt my sales craft. Later, I took a job at a global through the line marketing agency. Here I began to understand professional marketing and sales from a corporate perspective. I then became a BDM for the agency’s contact centre.

What does your job involve? The most important part of my role is to set and manage the company culture. Our ‘one team’ approach is an aspect that our clients like and something I’m really proud of. I’m also responsible for commercial strategy, sales and marketing. I account direct some of our fab clients too, something that I very much enjoy.

Can you tell us something about yourself that not many people know? I appeared in an ITV game show called Pokerface with Ant and Dec. It was five weeks before I started Virtual Sales Team. I came second and won £7000!

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Kelly Sheridan

Delivery Manager

How long have you worked at Virtual Sales Team? I’ve joined the team in September 2014.

What is your background? I‘ve worked in Retail for 7 years whilst studying my A-Levels and degree. This is my first office-based role, it was a big change but it’s great. I love the work and the office culture here.

What does your job involve? I work as part of the Delivery Team, completing all of the implementation needed for onboarding a new client into the Virtual Sales Team. I also deal with sourcing and importing data, the scheduling and helping with resource planning. I also do the administration for the incentive scheme.

You’ve got two hours to do anything you like, what is it? I’d spend it watching football with my dad or chill out with my family and boyfriend.

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Louise Howson

Head of Client Success

How long have you worked at Virtual Sales Team? I joined the team in 2013.

What is your background? Before I had my family I was a residential property lawyer for a national firm of solicitors. I worked for them from the age of 18 full-time, during that time I completed a Bachelor of Laws degree through the Open University.

What does your job involve? I’m the office manager. I do the resource planning, forecasting, scheduling, payroll, billing and accounts. I am also the account manager for one of our largest clients, I look after the team, set the strategy and do the account administration.

What would your last meal be? Something classic like steak and ale pie, with something very chocolaty for pudding!

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Do you see yourself as part of our team?

Are you looking for flexible hours and competitive rates of pay with a friendly local company? We’d love to hear from you.

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