The Latest News From Virtual Sales Team
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Why Summer is the perfect time to build and cleanse your company’s data (how a proactive Q3 can rescue Q4 and Q1 sales…) – VST Q&A’s #7
At VST, we firmly believe that Summer is the perfect time to build and cleanse your business’ data. Read Louise Howson (Managing Director) and Andrew Smart’s (Founder of VST and…Read More
Virtual Sales Team’s New Incubator Approach, Training and Supporting your In-house Sales Functions – VST Q&A’s #6
VST have recently launched a sales support and training incubator, which looks at teaching everything our sales professionals have learned in 16 years of telemarketing to in-house sales teams. When…Read More
The importance of building a Healthy Workplace Culture – VST Q&A’s #05
A healthy workplace culture is essential for not only the success, but the sustainability of any modern business. Both the employer and employees can influence a workplace’s perceived culture, that’s…Read More
The Circular Economy and how VST are getting involved – VST Q&A’s #04
Over the last few years VST has been working with a number of clients across the circular economy landscape, allowing us to get an inside look into the industry and…Read More
Science’s role within the Sales Function and Process – VST Q&A’s #03
Sales is often seen as either an art or a science. However, very rarely is there argument for the answer to be both. The wider integration of data analysis into…Read More
How To Generate More Sales Leads In Your Business – UK Business Forums Webinar
Andrew Smart, Solutions Director and Founder of Virtual Sales Team, recently talked to UK Business Forums about all things sales but in particular, how to generate more sales leads. Andrew and Jacob…Read More
In-house vs. Outsourced Lead Generation – VST Q&A’s #02
Whether you should outsource your lead generation, or manage it in-house, has been widely debated across the Sales and Marketing industry for some years now. Whilst there is no…Read More
How COVID impacted the Telemarketing Industry – VST Q&A’s #01
When you think of the telemarketing industry across the last 10 years, similarly to a wide number of industries, the majority of true change and innovation has taken place over…Read More
Digital vs. Human Selling
We get as many enquiries from Digital Marketing Agencies to generate new opportunities and meetings for them as we do from other commercial businesses. I’ve just had another one this…Read More
Office move marks start of a new chapter for Sales and Marketing firm
A Northamptonshire-based sales company is relocating to new offices in the county after experiencing significant post pandemic growth. Virtual Sales Team, which has been operating in Northampton for 15 years,…Read More
Congratulations Louise Howson, promoted to Virtual Sales Team’s new Managing Director
Please join us all in congratulating Louise on a well-deserved promotion from General Manager to MD at Virtual Sales Team. Louise has been with VST since 2010 and having fulfilled…Read More
Is Cold Calling Dead?
In the age of digital marketing where customers can be contacted via so many different channels, it can be easy to think cold calling is no longer an effective technique. In fact,…Read More
What is Lead Generation Marketing?
Lead generation marketing is the process of finding prospects and capturing their details, with the aim of converting them into customers. The process relies on an effective sales pipeline –…Read More
Venue Booking for Charities
Booking venues for charity fundraisers takes skill, empathy and a network of suitable contacts. We book venues for charities looking to raise funds and awareness, passing on the benefit of…Read More
Is your business utilising ROI?
“Return on Investment (ROI) should be a staple metric of all business activity.” What is ROI? ROI is a way of measuring overall performance and evaluating the profitability of…Read More
VST Does Venue Booking Best
Have you ever wondered, when you go to a supermarket and see charity fundraisers standing at the entrance, how they got permission to be there? Chances are VST booked their…Read More
Virtual Sales Team Supports the return of Northampton Drive-In Filmhouse@Delapré
Virtual Sales Team is delighted to be one of the sponsors for the 2021 Northampton Filmhouse and Delapré Abbey Drive-in Cinema. Running from Saturday 22 May till Sunday 6 June,…Read More
Prospecting During the Pandemic
The most common question I am being asked at the moment is, “Is it a good time to be prospecting?” The simple answer is Absolutely Yes! The first half of…Read More
What is Lead Generation?
Reverting to our old logo during the pandemic
One thing we did during the pandemic was to revert to our old name. We changed it a couple of years ago to VST as that’s what people often refer…Read More
As the saying goes…”a summer body is made in the winter”, so what does that have to do with sales?
The point is this, it can take months or even years of really hard work and dedication to create the perfect beach body, you cannot start this one month before…Read More
Recruiting a great salesperson is easier than you think
Telemarketing UK in 2020
“Cold calling is dead,” they say, “the telephone is outmoded and social media has taken over” – THINK AGAIN. In some ways, there is some support to each of those…Read More
Should Telemarketing Companies Ditch The Script?
Should telemarketing calls be unscripted? The debate continues. At Virtual Sales Team, we recognise the benefits of both; however, we have always used unscripted telemarketing as in our experience this…Read More
What is Appointment Setting and Why Should You Outsource it?
Why is appointment setting so valuable? According to Forbes, appointment setting is considered to be one of the most challenging parts of business development and also the most typical barrier…Read More
How to make appointment setting and lead generation work for you?
Salespeople need to be good at appointment setting and lead generation to grow a business. As the business world changes, so too do the number of skills and activities that…Read More
The 3 P’s – Key Ingredients of an Appointment Setting Call
It goes without saying that every telemarketer is different and, likewise, every product and service is a different sell. However, great appointment setting calls have commonalities. When observed and utilised,…Read More
Why The Client Holds The Key To Successful Telemarketing
It goes without saying that a competent telemarketer is of major importance when it comes to the success of an outsourced telemarketing campaign. Perhaps, not quite as obvious to the success however, is the client themselvesRead More
Is sales outsourcing for you?
Sales outsourcing can be a good way for businesses to increase lead generation and sales without investing in recruiting and the cost associated with full-time sales reps. There are important…Read More
The Benefits of Using LinkedIn Lead Generation
B2B Lead Generation Campaign
B2B Marketing Database Targeted data drives all lead generation campaigns. Virtual Sales Team provide highly targeted data cleansing and building with high accuracy. When we cleanse your existing data or…Read More
Telemarketing in the UK, how to remain compliant.
Telemarketing, how to remain compliant. Telemarketing in the UK is a great way to reach your ideal prospects and create a relationship with your brand, so prospects and callers can…Read More
Tips for successful appointment setting
Virtual Sales Team compile recommendations shared during our weekly campaign reviews. The following lists a sample of the outbound lead generation and appointment setting guidelines. Keep it light When appointment…Read More
What Is Lead Generation in 2020?
How does lead generation work? These are questions that we frequently hear. Most businesses understand that they need to generate more leads, but when it comes to implementing specific strategies,…Read More
How have your buyers changed?
As we re-open for business, our clients are asking what’s changed? If it’s going to be different then how, what, why and who? At Virtual Sales Team, we are here…Read More
What are your 5 tests before you bring your sales force back?
4 steps to a fantastic Value Proposition….
4 steps to a fantastic Value Proposition…. In challenging and uncertain times like these, it can be difficult to know what to focus us on next: Product, Service, Efficiency, Cash…Read More
Reasons to outsource your telemarketing and lead generation
What are the “real” differences are between a professional telemarketer and an in-house telemarketer? We have compiled a list that helps assess the choice and what you need to think…Read More
How can we continue to trade through this crisis and stay ahead?
We cannot underestimate the impact of the Coronavirus. This is now affecting every single one of us from many different perspectives; our children and our own health, care for our…Read More
Virtual Sales Team sponsors Customer Commitment Award
Please click the link below to read about our latest sponsorship: https://www.northants-chamber.co.uk/news/virtual-sales-team-sponsors-customer-commitment-awardRead More
Discussing all things sales with Derek Gardner of Sales MBA & Sellingprofile.com
If you have 30 minutes spare and you enjoy a good discussion around sales you may well enjoy this podcast: https://anchor.fm/talktalk/episodes/Talk-The-Talk—Business—Andrew-Smart-CEO-Virtual-Sales-Team-e9arqeRead More
2020: the future is here, how is your pipeline?
Well here we are again in a New Year and new decade and I don’t know about you but 2020 really feels like a futuristic date. 2020 – the kind…Read More
Taking those first, small steps towards reducing our environmental impact at VST.
Virtual Sales Team is a small business, but that doesn’t mean we can’t make a real difference when it comes to our environmental impact and of course, being aware of…Read More
Could you be looking after your existing clients better?
We’ve all got to make sure we retain our existing business, but how do we take the process of looking after our existing clients up several levels to ensure we…Read More
What exactly is ‘Inside Sales’?
It’s a term many of us are hearing about these days, but what exactly is it and why is it important to understand why many organisations are adopting this approach?…Read More
Virtual Sales Team sponsors Workplace Wellbeing Award
A thriving B2B sales support agency is sponsoring the Workplace Wellbeing Award at the 2019 Northamptonshire Business Awards. Virtual Sales Team (VST) prides itself on being the human, professional and…Read More
Can an outsource appointment setter really understand and represent us on the telephone as well as, or even better than we can?
In the first of a series of VLOGS, VST’s MD Andrew Smart addresses a question often asked by potential clients: How can you represent us on the phone as well…Read More
Inhouse or Outsourced Telemarketing?
This will always be an ongoing debate, but I thought I’d put a few thoughts down in writing on this age-old question. We’ve been providing outsourced marketing and telemarketing…Read More
Our last day in the office in 2018…
Our ‘not so secret’ Santa, Andrew, being his usual shy and retiring self on our last day in the office in December. Do you think you, or know someone you…Read More
What business problems are you actually solving for your customers?
This is one of the most important things I’ve learnt this year so far…. When was the last time you asked yourself what business problems you are actually solving for…Read More
What kind of data fuels your sales pipeline, high-octane or 2 star?
Data and its quality impacts every aspect of your business, especially sales & marketing. If performance is low, your sales database is a mess, and the pipeline has lost momentum…Read More
Why flexibility is always top of the ‘reasons to outsource’ list
Over the last month, we’ve been exploring the results of our recent survey on why customers chose Virtual Sales Team (VST) as ‘the trusted extension to their sales and marketing…Read More
5 ways to build trust in business relationships
We’ve been exploring the results of our recent survey on why customers chose Virtual Sales Team (VST) as ‘the trusted extension to their sales and marketing team’. This week we’re…Read More
Momentum is the secret to driving lead generation
This week we are bringing you the second in our series of blogs exploring the results of some recent research we did to find out why our customers chose Virtual…Read More
Bringing certainty to sales and lead generation
This month we are bringing you the first in our series of blogs focussed on the results of some recent research we did to find out why our customers chose…Read More
Lessons Learnt from Telemarketing: No Sale is Guaranteed
We all know that telemarketing can be a difficult industry to work in and it’s important to remember that, until the dotted line has been signed, no sale is guaranteed. Much as all the signals may all point towards a successful sale, potential customers can still back out at the last minuteRead More
Lessons learnt from telemarketing: Humans v robots
This month we’re looking at how a “human” approach to telemarking will always win out over “robotic” techniques; i.e. sticking to a script with no room for deviation or natural…Read More
VST welcomes local wildlife into the team
Northampton based sales support agency Virtual Sales Team (VST) are embarking on a unique recruitment strategy to attract talented new employees into the business. The VST team is continuing to…Read More
Lessons Learnt from Telemarketing: The Art of Small Talk
Do you have the art of making small talk down to a T? Can you adapt your style no matter who you’re speaking with to keep the conversation flowing and land a successful lead? The art of small talk is key for telemarkers; is this a skill you have?Read More
Lessons Learnt from Telemarketing: Good Manners Make Sales
It is essential to keep your tone and conversation polite and friendly during a call, even if you’re presented with the opposite from your receiver. You, after all, are the professional, and keeping your manner polite and calm stands much more chance of making sales than coming across as rude.Read More
Lessons Learnt from Telemarketing: Rejection is Nothing Personal
If there’s one thing we’ve learned from our years in the telemarketing sector, it’s that rejection really is nothing personal!Read More
Top Traits of a Great Appointment Setting
We have always found great appointment setters have some common traits, including positivity, empathy, resilience, self-discipline and a great personality – does this sound like you; do you feel you have what it takes to work for us in our appointment setting team? Contact us to find out more!Read More
Why Quality Scoring Is Essential For Effective Lead Generation
Ensure your lead generation is effective with stringent quality scoring, undertaken by the right people at the right time, for maximum ROI! A strategic approach to planning a lead generation campaign accelerates time-to-benefit and will further your success and processes!Read More
Key Strategies for Improving Customer Retention
Key strategies for improving and maintaining customer retentionRead More
How businesses can cope with work absence
It’s important that employers have a strategic plan in place to deal with staff absences as and when they arise.Read More
Lessons Learnt from Telemarketing: Keeping up with the Industry
Make sure your staff keep up with the industry for maximum ROIRead More
At the heart of the business community – new community defibrillator installed
With support from us (Virtual Sales Team), The Britannia Inn, based at the centre of the Rushmills business park in Northampton has been installed with a community AED (Automatic External…Read More
8 Top Tips for Mothers Returning to Work
Our top 8 tips for mothers returning to the workplace after maternity leave to get back on track for the perfect home/life balanceRead More
How to Create a Positive Work Culture
Virtual Sales Team are passionate about creating a great working environment and team culture We work hard, but we play hard also. We like our offices full of team spirit…Read More
Do bosses really fear flexible working requests (and why they really shouldn’t)
The good old Flexible Working Request – enough to strike fear into some boss’ hearts, although why this is the case is a bit of a mystery. We look at…Read More
Work Life Week at Virtual Sales Team
From 2nd – 6th October, the team celebrated Work Life Week. The national campaign was created by Working Families UK charity and raises awareness of employee health, wellbeing and flexible working…Read More
Why having a baby need not mean the end of your career
Zoe Brown’s diary was even busier than usual one Thursday. In the morning, she was booked in for a C-section, then at lunch time, she was scheduled to be back…Read More
4 Quick Tips for Appointment Setting
Do you feel like your appointment setting is lacking something, or your team knows what they need to achieve but aren’t sure how to get there? We’ve put together the…Read More
Countdown to GDPR
As May 2018 steadily approaches, is your business preparing for GDPR? The EU General Data Protection Regulation (GDPR) will officially become law on 25th May 2018, effectively replacing the current…Read More
A Lasting New Years Resolution – Spend Quality Time With The Children
So what was your New Years resolution for 2017, and, 9 months in, have you stuck to it? Was it the usual half-hearted promise that didn’t even last out the…Read More
Back to School, Back to Reality
It may only be six weeks but the summer holidays seem to last forever for some families. That’s not to say spending time with our children isn’t enjoyable, but in…Read More
Measuring Campaign Success – Why Quality, Not Quantity, Is King
Gone are the days when a boss would hand out the Yellow Pages and bark at his staff to “bang out some calls”…well they’re hopefully gone anyway! Once upon a…Read More
Recruiting A Great Telemarketer – 10 Key Traits
Telemarketing is not as easy as it looks! You may think picking up the phone and making a call is easy but there’s a lot more to it than that….Read More
Why Account Management Is Key To Successful Lead Generation
Many appointment setting companies focus purely on numbers when it comes to measuring the success of their clients’ campaigns. Normally a final statistical report is automatically generated and sent over…Read More
The Importance Of A Well Planned Lead Generation Strategy
If you’re a marketing manager or part of a new business generation team, you’ll know first-hand that sourcing your leads is a time consuming and frequently fruitless venture. You need…Read More
How Your Most Valued Asset Can Help To Market Your Company
Everyone in business should know that their biggest asset is their people. Yet few businesses know how their most valued asset can successfully help them to market their company. In…Read More
Appointments Setting and Sales Leads for Exhibitions
Companies spend a lot of time and money on exhibitions because they realise the value of raising the profile of their brand and the opportunity to generate qualified leads and…Read More
How is the Government cracking down on telemarketing?
Have the changes made by the Information Commissioner’s Office since 2014 impacted on the number of nuisance telemarketing calls?Read More
Returning To Work After Children: Top 5 Tips!
Anyone who’s has returned or is looking to return to work after having a family will know it can be a very daunting and upsetting time. The demands of a…Read More
Flexible Working Rights – A Right For All
Ever wished you could decrease your working week to less than five days? Government legislation introduced from June 2014 means that all employees have a legal right to request changes…Read More
Flexible Working Doesn’t Mean Zero Hours
Debates surrounding the contributions that flexible working and zero hours contracts have on the economy have continued since we originally wrote about this topic in 2014. At that time, the…Read More
Virtual Sales Team commended by Britain’s most family friendly and flexible employer awards
We are extremely proud to report that Virtual Sales Team were awarded a commendation in the Best Small Employer category at the Working Families Top Employers Awards. The awards were held…Read More
Achieving Work/Life Balance
When it comes to returning to the workplace after having a child, parents and carers face a number of challenging obstacles. Childcare One of the biggest complications they face is…Read More
Marketing Vs. Sales
If you’re familiar with either of these departments then no doubt you’ll have heard each of these departments blaming each other for new business sales revenue being down! Typically, sales…Read More
Update: Virtual Sales Team Fit for Business event & GDPR
On 25th May 2018, we’re going to see some major adjustments to data protection laws via the new General Data Protection Regulation (GDPR). These are the biggest changes made to data privacy in…Read More
Announcement: Next generation Virtual Sales Team logo
We’ve got some exciting news to share with you today. After over ten years in business, we are unveiling a new brand identity and logo. You can expect to see…Read More
Virtual Sales Team shortlisted in Britain’s most family friendly and flexible employer awards
We recently received the fantastic news that we have been shortlisted as Best Small Employer and Best for Flexible Recruitment in the Top Employers for Working Families Awards. The annual…Read More
Q&A with Andrew Smart, MD of VST
The business is 10 years old and going from strength to strength, what’s the secret? There’s no secret, other than we always do the very best for our clients and…Read More
Committed to keeping our clients ‘appy
We’re pleased to announce that we have launched a new web-based app, enabling our clients to give direct feedback on the service we’re providing. It’s the first of it’s kind…Read More
Confidential campaigns don’t need to be a secret
Welcoming new clients is always a pleasure, and its particularly exciting when we form partnerships in new business sectors. We (Virtual Sales Team/ VST) currently work with clients from charities…Read More
Virtual Sales Team celebrate 10 years with major expansion
We (VST) celebrated ten years in business on 1st February 2017. The anniversary comes at a crucial time, as on 24th January we moved to larger premises. The new office, off…Read More
Working Fathers’ And The Work-Life Balance
Are men still being ignored when it comes to finding a balance between working and home life? Research carried out back in 2014 suggested that men had overtaken women when…Read More
Recruiting Telemarketers? Who Not To Recruit!
There’s no denying that recruiting the right people, in any role, is a tricky business. You only have a short interview time to make a decision about someone. However, it…Read More
A Brand New Year! …But The Same Old Way Of Generating Leads? Read On!
“If you do what you always do, you’ll get what you’ve always gotten” This famous quote by Anthony Robbins sums up nicely why businesses need to develop and evolve the…Read More