The Latest News From Virtual Sales Team

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July 7, 2023 in Appointment Setting, Featured, Lead Generation, Lessons Learnt from Telemarketing, Q&A, Telemarketing

Why Summer is the perfect time to build and cleanse your company’s data (how a proactive Q3 can rescue Q4 and Q1 sales…) – VST Q&A’s #7

At VST, we firmly believe that Summer is the perfect time to build and cleanse your business’ data. Read Louise Howson (Managing Director) and Andrew Smart’s (Founder of VST and…

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June 22, 2023 in Appointment Setting, Featured, Lead Generation, Marketing & Sales, Q&A, Recruitment, Telemarketing

Virtual Sales Team’s New Incubator Approach, Training and Supporting your In-house Sales Functions – VST Q&A’s #6

VST have recently launched a sales support and training incubator, which looks at teaching everything our sales professionals have learned in 16 years of telemarketing to in-house sales teams. When…

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April 26, 2023 in Featured, Q&A, Recruitment, Working Parents

The importance of building a Healthy Workplace Culture – VST Q&A’s #05

A healthy workplace culture is essential for not only the success, but the sustainability of any modern business. Both the employer and employees can influence a workplace’s perceived culture, that’s…

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April 12, 2023 in Featured, Lead Generation, Q&A

The Circular Economy and how VST are getting involved – VST Q&A’s #04

Over the last few years VST has been working with a number of clients across the circular economy landscape, allowing us to get an inside look into the industry and…

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January 27, 2023 in Featured, Lead Generation, Marketing & Sales, Q&A

Science’s role within the Sales Function and Process – VST Q&A’s #03

Sales is often seen as either an art or a science. However, very rarely is there argument for the answer to be both. The wider integration of data analysis into…

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December 21, 2022 in Featured, Lead Generation, Marketing & Sales

How To Generate More Sales Leads In Your Business – UK Business Forums Webinar

Andrew Smart, Solutions Director and Founder of Virtual Sales Team, recently talked to UK Business Forums about all things sales but in particular, how to generate more sales leads. Andrew and Jacob…

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November 11, 2022 in Featured, Lead Generation, Q&A

In-house vs. Outsourced Lead Generation – VST Q&A’s #02

Whether you should outsource your lead generation, or manage it in-house, has been widely debated across the Sales and Marketing industry for some years now.   Whilst there is no…

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October 12, 2022 in Featured, Q&A, Telemarketing

How COVID impacted the Telemarketing Industry – VST Q&A’s #01

When you think of the telemarketing industry across the last 10 years, similarly to a wide number of industries, the majority of true change and innovation has taken place over…

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June 27, 2022 in Featured, Lead Generation, Lessons Learnt from Telemarketing

Digital vs. Human Selling

We get as many enquiries from Digital Marketing Agencies to generate new opportunities and meetings for them as we do from other commercial businesses. I’ve just had another one this…

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June 23, 2022 in Featured, General News, Virtual Sales Team Successes

Office move marks start of a new chapter for Sales and Marketing firm

A Northamptonshire-based sales company is relocating to new offices in the county after experiencing significant post pandemic growth. Virtual Sales Team, which has been operating in Northampton for 15 years,…

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April 20, 2022 in Featured, Virtual Sales Team Successes

Congratulations Louise Howson, promoted to Virtual Sales Team’s new Managing Director

Please join us all in congratulating Louise on a well-deserved promotion from General Manager to MD at Virtual Sales Team. Louise has been with VST since 2010 and having fulfilled…

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December 14, 2021 in Featured, Lessons Learnt from Telemarketing, Telemarketing

Is Cold Calling Dead?

In the age of digital marketing where customers can be contacted via so many different channels, it can be easy to think cold calling is no longer an effective technique.   In fact,…

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October 5, 2021 in Featured, Lead Generation, Marketing & Sales

What is Lead Generation Marketing?

Lead generation marketing is the process of finding prospects and capturing their details, with the aim of converting them into customers. The process relies on an effective sales pipeline –…

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September 29, 2021 in Featured, Venue Booking & Charity, Virtual Sales Team Successes

Venue Booking for Charities

Booking venues for charity fundraisers takes skill, empathy and a network of suitable contacts. We book venues for charities looking to raise funds and awareness, passing on the benefit of…

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June 17, 2021 in Featured, Lead Generation, Lessons Learnt from Telemarketing, Marketing & Sales, Telemarketing

Is your business utilising ROI?

“Return on Investment (ROI) should be a staple metric of all business activity.”   What is ROI?  ROI is a way of measuring overall performance and evaluating the profitability of…

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April 26, 2021 in Appointment Setting, Featured, Lead Generation, Marketing & Sales, Telemarketing, Virtual Sales Team Successes

VST Does Venue Booking Best

Have you ever wondered, when you go to a supermarket and see charity fundraisers standing at the entrance, how they got permission to be there? Chances are VST booked their…

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April 22, 2021 in Featured, General News

Virtual Sales Team Supports the return of Northampton Drive-In Filmhouse@Delapré

Virtual Sales Team is delighted to be one of the sponsors for the 2021 Northampton Filmhouse and Delapré Abbey Drive-in Cinema. Running from Saturday 22 May till Sunday 6 June,…

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March 23, 2021 in General News, Marketing & Sales, Telemarketing

Prospecting During the Pandemic

The most common question I am being asked at the moment is, “Is it a good time to be prospecting?” The simple answer is Absolutely Yes! The first half of…

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March 18, 2021 in Lead Generation, Marketing & Sales

What is Lead Generation?

What does Lead Generation mean? Lead generation can mean many things to different types of businesses, but I think the accepted term for lead generation is how to attract and... Read More
March 4, 2021 in General News, Marketing & Sales, Virtual Sales Team Successes

Reverting to our old logo during the pandemic

One thing we did during the pandemic was to revert to our old name. We changed it a couple of years ago to VST as that’s what people often refer…

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November 5, 2020 in Lead Generation, Uncategorized

As the saying goes…”a summer body is made in the winter”, so what does that have to do with sales?

The point is this, it can take months or even years of really hard work and dedication to create the perfect beach body, you cannot start this one month before…

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September 23, 2020 in Lead Generation

Recruiting a great salesperson is easier than you think

Would you like to hire a great salesperson now? We appreciate that for growing businesses the answer is usually, yes. Top performing salespeople are sought after and can be very... Read More
September 21, 2020 in Uncategorized

Telemarketing UK in 2020

“Cold calling is dead,” they say, “the telephone is outmoded and social media has taken over” – THINK AGAIN. In some ways, there is some support to each of those…

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September 17, 2020 in Appointment Setting, Lead Generation, Telemarketing

Should Telemarketing Companies Ditch The Script?

Should telemarketing calls be unscripted? The debate continues. At Virtual Sales Team, we recognise the benefits of both; however, we have always used unscripted telemarketing as in our experience this…

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September 11, 2020 in Appointment Setting

What is Appointment Setting and Why Should You Outsource it?

Why is appointment setting so valuable? According to Forbes, appointment setting is considered to be one of the most challenging parts of business development and also the most typical barrier…

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September 8, 2020 in Appointment Setting, Lead Generation

How to make appointment setting and lead generation work for you?

Salespeople need to be good at appointment setting and lead generation to grow a business. As the business world changes, so too do the number of skills and activities that…

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September 4, 2020 in Appointment Setting, Telemarketing

The 3 P’s – Key Ingredients of an Appointment Setting Call

It goes without saying that every telemarketer is different and, likewise, every product and service is a different sell. However, great appointment setting calls have commonalities. When observed and utilised,…

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September 1, 2020 in Appointment Setting, Telemarketing

Why The Client Holds The Key To Successful Telemarketing

It goes without saying that a competent telemarketer is of major importance when it comes to the success of an outsourced telemarketing campaign. Perhaps, not quite as obvious to the success however, is the client themselves

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August 26, 2020 in Appointment Setting, Lead Generation

Is sales outsourcing for you?

Sales outsourcing can be a good way for businesses to increase lead generation and sales without investing in recruiting and the cost associated with full-time sales reps. There are important…

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August 25, 2020 in Lead Generation, Marketing & Sales

The Benefits of Using LinkedIn Lead Generation

There are alternatives to using LinkedIn for lead generation. You can invest your time generating leads with telemarketing, search engine advertising, display networks, or more high-traffic social media platforms like... Read More
August 24, 2020 in Appointment Setting, Lead Generation

B2B Lead Generation Campaign

B2B Marketing Database Targeted data drives all lead generation campaigns. Virtual Sales Team provide highly targeted data cleansing and building with high accuracy. When we cleanse your existing data or…

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August 22, 2020 in Telemarketing

Telemarketing in the UK, how to remain compliant.

Telemarketing, how to remain compliant. Telemarketing in the UK is a great way to reach your ideal prospects and create a relationship with your brand, so prospects and callers can…

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August 15, 2020 in Appointment Setting, Lead Generation, Telemarketing

Tips for successful appointment setting

Virtual Sales Team compile recommendations shared during our weekly campaign reviews.  The following lists a sample of the outbound lead generation and appointment setting guidelines. Keep it light When appointment…

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July 9, 2020 in Lead Generation

What Is Lead Generation in 2020?

How does lead generation work? These are questions that we frequently hear. Most businesses understand that they need to generate more leads, but when it comes to implementing specific strategies,…

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June 11, 2020 in Marketing & Sales

How have your buyers changed?

As we re-open for business, our clients are asking what’s changed?  If it’s going to be different then how, what, why and who?  At Virtual Sales Team, we are here…

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May 27, 2020 in Uncategorized

What are your 5 tests before you bring your sales force back?

So we now know what the UK Governments five tests are before they unlock lockdown and thankfully it feels like we are edging closer with non-essential retail stores being given the... Read More
May 4, 2020 in Uncategorized

4 steps to a fantastic Value Proposition….

4 steps to a fantastic Value Proposition…. In challenging and uncertain times like these, it can be difficult to know what to focus us on next:  Product, Service, Efficiency, Cash…

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April 17, 2020 in Telemarketing

Reasons to outsource your telemarketing and lead generation

What are the “real” differences are between a professional telemarketer and an in-house telemarketer? We have compiled a list that helps assess the choice and what you need to think…

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March 16, 2020 in Uncategorized

How can we continue to trade through this crisis and stay ahead?

We cannot underestimate the impact of the Coronavirus. This is now affecting every single one of us from many different perspectives; our children and our own health, care for our…

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February 11, 2020 in Uncategorized

Virtual Sales Team sponsors Customer Commitment Award

Please click the link below to read about our latest sponsorship:

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January 8, 2020 in Uncategorized

Discussing all things sales with Derek Gardner of Sales MBA &

If you have 30 minutes spare and you enjoy a good discussion around sales you may well enjoy this podcast:—Business—Andrew-Smart-CEO-Virtual-Sales-Team-e9arqe    

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January 2, 2020 in Lead Generation

2020: the future is here, how is your pipeline?

Well here we are again in a New Year and new decade and I don’t know about you but 2020 really feels like a futuristic date. 2020 – the kind…

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June 24, 2019 in Featured

Taking those first, small steps towards reducing our environmental impact at VST.

Virtual Sales Team is a small business, but that doesn’t mean we can’t make a real difference when it comes to our environmental impact and of course, being aware of…

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April 23, 2019 in Featured

Could you be looking after your existing clients better?

We’ve all got to make sure we retain our existing business, but how do we take the process of looking after our existing clients up several levels to ensure we…

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April 17, 2019 in Lead Generation, Telemarketing, Uncategorized

What exactly is ‘Inside Sales’?

It’s a term many of us are hearing about these days, but what exactly is it and why is it important to understand why many organisations are adopting this approach?…

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February 27, 2019 in Uncategorized

Virtual Sales Team sponsors Workplace Wellbeing Award

A thriving B2B sales support agency is sponsoring the Workplace Wellbeing Award at the 2019 Northamptonshire Business Awards. Virtual Sales Team (VST) prides itself on being the human, professional and…

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February 22, 2019 in Appointment Setting

Can an outsource appointment setter really understand and represent us on the telephone as well as, or even better than we can?

In the first of a series of VLOGS, VST’s MD Andrew Smart addresses a question often asked by potential clients: How can you represent us on the phone as well…

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January 31, 2019 in Lead Generation

Inhouse or Outsourced Telemarketing?

This will always be an ongoing debate, but I thought I’d put a few thoughts down in writing on this age-old question.   We’ve been providing outsourced marketing and telemarketing…

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January 4, 2019 in General News

Our last day in the office in 2018…

Our ‘not so secret’ Santa, Andrew, being his usual shy and retiring self on our last day in the office in December. Do you think you, or know someone you…

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August 7, 2018 in Featured, Lessons Learnt from Telemarketing

What business problems are you actually solving for your customers?

This is one of the most important things I’ve learnt this year so far…. When was the last time you asked yourself what business problems you are actually solving for…

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July 31, 2018 in Uncategorized

What kind of data fuels your sales pipeline, high-octane or 2 star?

Data and its quality impacts every aspect of your business, especially sales & marketing. If performance is low, your sales database is a mess, and the pipeline has lost momentum…

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July 5, 2018 in Featured

Why flexibility is always top of the ‘reasons to outsource’ list

Over the last month, we’ve been exploring the results of our recent survey on why customers chose Virtual Sales Team (VST) as ‘the trusted extension to their sales and marketing…

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June 29, 2018 in Featured

5 ways to build trust in business relationships

We’ve been exploring the results of our recent survey on why customers chose Virtual Sales Team (VST) as ‘the trusted extension to their sales and marketing team’. This week we’re…

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June 19, 2018 in Lead Generation

Momentum is the secret to driving lead generation

This week we are bringing you the second in our series of blogs exploring the results of some recent research we did to find out why our customers chose Virtual…

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June 7, 2018 in Lead Generation

Bringing certainty to sales and lead generation

This month we are bringing you the first in our series of blogs focussed on the results of some recent research we did to find out why our customers chose…

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May 24, 2018 in Lessons Learnt from Telemarketing, Telemarketing

Lessons Learnt from Telemarketing: No Sale is Guaranteed

We all know that telemarketing can be a difficult industry to work in and it’s important to remember that, until the dotted line has been signed, no sale is guaranteed. Much as all the signals may all point towards a successful sale, potential customers can still back out at the last minute

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April 27, 2018 in Lessons Learnt from Telemarketing

Lessons learnt from telemarketing: Humans v robots

This month we’re looking at how a “human” approach to telemarking will always win out over “robotic” techniques; i.e. sticking to a script with no room for deviation or natural…

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April 1, 2018 in Uncategorized

VST welcomes local wildlife into the team

Northampton based sales support agency Virtual Sales Team (VST) are embarking on a unique recruitment strategy to attract talented new employees into the business. The VST team is continuing to…

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March 29, 2018 in Lead Generation, Lessons Learnt from Telemarketing, Uncategorized

Lessons Learnt from Telemarketing: The Art of Small Talk

Do you have the art of making small talk down to a T? Can you adapt your style no matter who you’re speaking with to keep the conversation flowing and land a successful lead? The art of small talk is key for telemarkers; is this a skill you have?

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February 27, 2018 in Lessons Learnt from Telemarketing, Telemarketing

Lessons Learnt from Telemarketing: Good Manners Make Sales

It is essential to keep your tone and conversation polite and friendly during a call, even if you’re presented with the opposite from your receiver. You, after all, are the professional, and keeping your manner polite and calm stands much more chance of making sales than coming across as rude.

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January 23, 2018 in Lessons Learnt from Telemarketing, Marketing & Sales, Telemarketing

Lessons Learnt from Telemarketing: Rejection is Nothing Personal

If there’s one thing we’ve learned from our years in the telemarketing sector, it’s that rejection really is nothing personal!

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January 10, 2018 in Appointment Setting

Top Traits of a Great Appointment Setting

We have always found great appointment setters have some common traits, including positivity, empathy, resilience, self-discipline and a great personality – does this sound like you; do you feel you have what it takes to work for us in our appointment setting team? Contact us to find out more!

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December 29, 2017 in Lead Generation

Why Quality Scoring Is Essential For Effective Lead Generation

Ensure your lead generation is effective with stringent quality scoring, undertaken by the right people at the right time, for maximum ROI! A strategic approach to planning a lead generation campaign accelerates time-to-benefit and will further your success and processes!

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November 30, 2017 in Marketing & Sales

Key Strategies for Improving Customer Retention

Key strategies for improving and maintaining customer retention

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November 27, 2017 in Flexible Working

How businesses can cope with work absence

It’s important that employers have a strategic plan in place to deal with staff absences as and when they arise.

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November 17, 2017 in Lessons Learnt from Telemarketing, Marketing & Sales, Telemarketing

Lessons Learnt from Telemarketing: Keeping up with the Industry

Make sure your staff keep up with the industry for maximum ROI

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November 15, 2017 in Featured

At the heart of the business community – new community defibrillator installed

With support from us (Virtual Sales Team), The Britannia Inn, based at the centre of the Rushmills business park in Northampton has been installed with a community AED (Automatic External…

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November 13, 2017 in Featured

8 Top Tips for Mothers Returning to Work

Our top 8 tips for mothers returning to the workplace after maternity leave to get back on track for the perfect home/life balance

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October 26, 2017 in General News

How to Create a Positive Work Culture

Virtual Sales Team are passionate about creating a great working environment and team culture We work hard, but we play hard also. We like our offices full of team spirit…

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October 23, 2017 in Uncategorized

Do bosses really fear flexible working requests (and why they really shouldn’t)

The good old Flexible Working Request – enough to strike fear into some boss’ hearts, although why this is the case is a bit of a mystery. We look at…

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October 12, 2017 in Featured, Flexible Working

Work Life Week at Virtual Sales Team

From 2nd – 6th October, the team celebrated Work Life Week. The national campaign was created by Working Families UK charity and raises awareness of employee health, wellbeing and flexible working…

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October 4, 2017 in Featured

Why having a baby need not mean the end of your career

Zoe Brown’s diary was even busier than usual one Thursday. In the morning, she was booked in for a C-section, then at lunch time, she was scheduled to be back…

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September 19, 2017 in Appointment Setting

4 Quick Tips for Appointment Setting

Do you feel like your appointment setting is lacking something, or your team knows what they need to achieve but aren’t sure how to get there? We’ve put together the…

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September 18, 2017 in GDPR, General News

Countdown to GDPR

As May 2018 steadily approaches, is your business preparing for GDPR? The EU General Data Protection Regulation (GDPR) will officially become law on 25th May 2018, effectively replacing the current…

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September 14, 2017 in Working Parents

A Lasting New Years Resolution – Spend Quality Time With The Children

So what was your New Years resolution for 2017, and, 9 months in, have you stuck to it? Was it the usual half-hearted promise that didn’t even last out the…

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September 7, 2017 in Flexible Working, Recruitment, Working Parents

Back to School, Back to Reality

It may only be six weeks but the summer holidays seem to last forever for some families. That’s not to say spending time with our children isn’t enjoyable, but in…

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August 25, 2017 in Appointment Setting, Telemarketing

Measuring Campaign Success – Why Quality, Not Quantity, Is King

Gone are the days when a boss would hand out the Yellow Pages and bark at his staff to “bang out some calls”…well they’re hopefully gone anyway! Once upon a…

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August 21, 2017 in Recruitment, Telemarketing

Recruiting A Great Telemarketer – 10 Key Traits

Telemarketing is not as easy as it looks! You may think picking up the phone and making a call is easy but there’s a lot more to it than that….

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August 14, 2017 in Lead Generation

Why Account Management Is Key To Successful Lead Generation

Many appointment setting companies focus purely on numbers when it comes to measuring the success of their clients’ campaigns. Normally a final statistical report is automatically generated and sent over…

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August 10, 2017 in Lead Generation

The Importance Of A Well Planned Lead Generation Strategy

If you’re a marketing manager or part of a new business generation team, you’ll know first-hand that sourcing your leads is a time consuming and frequently fruitless venture. You need…

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August 7, 2017 in Marketing & Sales

How Your Most Valued Asset Can Help To Market Your Company

Everyone in business should know that their biggest asset is their people. Yet few businesses know how their most valued asset can successfully help them to market their company. In…

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August 3, 2017 in Appointment Setting, Featured

Appointments Setting and Sales Leads for Exhibitions

Companies spend a lot of time and money on exhibitions because they realise the value of raising the profile of their brand and the opportunity to generate qualified leads and…

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July 28, 2017 in Featured, Telemarketing

How is the Government cracking down on telemarketing?

Have the changes made by the Information Commissioner’s Office since 2014 impacted on the number of nuisance telemarketing calls?

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July 24, 2017 in Working Parents

Returning To Work After Children: Top 5 Tips!

Anyone who’s has returned or is looking to return to work after having a family will know it can be a very daunting and upsetting time. The demands of a…

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July 18, 2017 in Flexible Working

Flexible Working Rights – A Right For All

Ever wished you could decrease your working week to less than five days? Government legislation introduced from June 2014 means that all employees have a legal right to request changes…

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July 13, 2017 in Flexible Working

Flexible Working Doesn’t Mean Zero Hours

Debates surrounding the contributions that flexible working and zero hours contracts have on the economy have continued since we originally wrote about this topic in 2014. At that time, the…

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July 12, 2017 in Uncategorized

Virtual Sales Team commended by Britain’s most family friendly and flexible employer awards

We are extremely proud to report that Virtual Sales Team were awarded a commendation in the Best Small Employer category at the Working Families Top Employers Awards. The awards were held…

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July 10, 2017 in Working Parents

Achieving Work/Life Balance

When it comes to returning to the workplace after having a child, parents and carers face a number of challenging obstacles. Childcare One of the biggest complications they face is…

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July 5, 2017 in Marketing & Sales

Marketing Vs. Sales

If you’re familiar with either of these departments then no doubt you’ll have heard each of these departments blaming each other for new business sales revenue being down! Typically, sales…

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June 29, 2017 in Featured

Update: Virtual Sales Team Fit for Business event & GDPR

On 25th May 2018, we’re going to see some major adjustments to data protection laws via the new General Data Protection Regulation (GDPR). These are the biggest changes made to data privacy in…

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June 21, 2017 in Featured, Virtual Sales Team Successes

Announcement: Next generation Virtual Sales Team logo

We’ve got some exciting news to share with you today. After over ten years in business, we are unveiling a new brand identity and logo. You can expect to see…

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May 25, 2017 in Featured, Flexible Working, Working Parents

Virtual Sales Team shortlisted in Britain’s most family friendly and flexible employer awards

We recently received the fantastic news that we have been shortlisted as Best Small Employer and Best for Flexible Recruitment in the Top Employers for Working Families Awards. The annual…

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April 25, 2017 in Featured, Marketing & Sales

Q&A with Andrew Smart, MD of VST

The business is 10 years old and going from strength to strength, what’s the secret? There’s no secret, other than we always do the very best for our clients and…

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March 3, 2017 in Telemarketing

Committed to keeping our clients ‘appy

We’re pleased to announce that we have launched a new web-based app, enabling our clients to give direct feedback on the service we’re providing. It’s the first of it’s kind…

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February 22, 2017 in Featured, General News

Confidential campaigns don’t need to be a secret

Welcoming new clients is always a pleasure, and its particularly exciting when we form partnerships in new business sectors. We (Virtual Sales Team/ VST) currently work with clients from charities…

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February 16, 2017 in Featured, General News, Virtual Sales Team Successes

Virtual Sales Team celebrate 10 years with major expansion 

We (VST) celebrated ten years in business on 1st February 2017. The anniversary comes at a crucial time, as on 24th January we moved to larger premises. The new office, off…

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September 5, 2015 in Working Parents

Working Fathers’ And The Work-Life Balance

Are men still being ignored when it comes to finding a balance between working and home life? Research carried out back in 2014 suggested that men had overtaken women when…

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September 1, 2015 in Recruitment, Telemarketing

Recruiting Telemarketers? Who Not To Recruit!

There’s no denying that recruiting the right people, in any role, is a tricky business. You only have a short interview time to make a decision about someone. However, it…

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February 3, 2015 in Lead Generation

A Brand New Year! …But The Same Old Way Of Generating Leads? Read On!

“If you do what you always do, you’ll get what you’ve always gotten” This famous quote by Anthony Robbins sums up nicely why businesses need to develop and evolve the…

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January 22, 2015 in Virtual Sales Team Successes

If It’s Not Broken… Improve It! VST Announces Major Investment In Technology

Shouldn’t the saying “If it’s not broken, don’t fix it” be banned in the business?! Surely if something isn’t broken, then that’s the time to improve it? Prevention is better…

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